Privacy policy

Privacy Policy

Updated October 2025

🌿 Introduction

Welcome to Wordrobe Creations. This Privacy Policy explains how I collect, use, and protect your personal information when you browse my website, make a purchase, or contact me.

Wordrobe Creations is powered by Shopify, which provides the e-commerce platform that enables me to sell my products to you. Some of your information is therefore also processed by Shopify (and by my UK fulfilment partner, Inkthreadable).

By using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the way your information is collected and used as described here.

💛 Information I Collect

Depending on how you interact with my store, I may collect:

  • Contact details — name, address, phone number, and email.

  • Order and payment details — information necessary to process your purchase (payment card information is securely handled by Shopify and never stored by me).

  • Account information — if you create an account, your username and password.

  • Order history — items purchased, returns, and preferences.

  • Communications — messages you send to me by email or through the contact form.

  • Technical data — IP address, browser type, device information, and cookies used to improve your shopping experience.

🛍️ How I Use Your Information

Your personal information is used to:

  • Process and fulfil your orders.

  • Communicate with you about your order, delivery, or any issue that arises.

  • Send optional marketing or updates if you choose to subscribe.

  • Improve the website and the shopping experience.

  • Comply with legal and tax obligations.

  • Prevent fraud and ensure secure transactions.

I never sell or rent your personal information.

🚚 Who I Share Information With

I only share data with trusted partners necessary to operate the store:

  • Shopify – hosts this store and securely processes payments and checkout data.

  • Inkthreadable – fulfils and ships your made-to-order products.

  • Couriers and postal carriers – to deliver your order.

  • Payment providers – such as Shopify Payments or PayPal.

  • Analytics and email tools – to understand website usage and send updates (only if you subscribe).

These partners process your information solely to perform their contracted services and must keep it secure.

🧵 Made-to-Order Products

Because every product is printed individually through Inkthreadable, your contact and order details are securely shared with them for production and delivery purposes only. They do not use this data for marketing or any unrelated reason.

🔒 Data Security & Retention

Shopify and Inkthreadable use secure servers and encryption to protect your data.
I retain your information only as long as necessary to complete your order, comply with legal requirements, or resolve disputes.

No system is entirely perfect, but I take care to ensure your personal information is handled safely and responsibly.

🌍 International Transfers

Shopify may process information outside the UK or EU.
When this occurs, data is protected through Standard Contractual Clauses or other approved safeguards to ensure compliance with UK and EU data-protection laws.

🧾 Your Rights

If you live in the UK or the European Economic Area (EEA), you have rights to:

  • Access a copy of your personal data.

  • Correct or update inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Withdraw consent for marketing communications.

  • Object to or restrict certain types of processing.

To exercise these rights, please email catherine@wordrobecreations.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK if you’re unhappy with how your data is handled.

✉️ Marketing Preferences

If you join my mailing list, you’ll receive occasional updates or offers.
You can unsubscribe at any time using the link in each email or by contacting me directly.
Even if you unsubscribe, you’ll still receive essential communications about active orders.

🧒 Children’s Privacy

My website and products are intended for adults and families, but I do not knowingly collect personal information from children under 16.
If a parent or guardian believes a child’s data has been provided, please contact me so it can be removed.

🔁 Changes to This Policy

I may update this Privacy Policy from time to time to reflect business or legal changes.
The latest version will always appear on this page, and the “Last updated” date above shows when it was last revised.

📬 Contact

If you have any questions about how your information is used, or if you’d like to exercise your data-protection rights, please contact me:

Wordrobe Creations
📧 catherine@wordrobecreations.com
🏠 4 St Kitts Close, Torquay, England TQ2 7GD
For the purpose of applicable data-protection laws, I am the data controller of your personal information.